Please read all instructions carefully before using your new eye accessory or understand how this product works.

  • Q: How much does delivery cost & how long will it take?
  • A: We offer:
    • Free UK delivery (up to 7 working days
    • Royal Mail 24 Tracked- £4.99
    • Guarenteed 1PM Delivery- £9.99

 

  • Q: What time do I need to order to get Next Day Delivery?
  • A: To guarantee your order is delivered next day you need to place your order before 2pm, any order placed after 2pm will be despatched the next working day. PLEASE NOTE: cannot guarantee Saturday delivery on any order placed on a Friday.

 

  • Q: What are your opening hours?
  • A: Our customer services department and warehouse are open 9am to 5pm Monday to Friday. (Closed UK Bank Holidays)

 

  • Q: I haven’t received my order, what should I do?
  • A: If your order has not arrived in the length of time given above then please contact us by e-mail at info@crazylenses.com (please include your order number in your e-mail) or by phone on 01302 613205.

 

  • Q: One of my items is damaged, what should I do?
  • A: Please contact us by e-mail at info@crazylenses.com (please include your order number in your e-mail) or by phone on 01302 613205.

 

  • Q: How can I pay for my order?
  • We accept all major credit & debit cards and also PayPal.
  • Q: Can I change my address after I have placed my order?
  • A: Please contact us immediately if you want to change your address and although we cannot guarantee it, we will endeavour to change it for you.

 

  • Q: How do I cancel my order?
  • A: Please contact us immediately if you want to cancel your order, once you have had an e-mail to say your order has been shipped we will be unable to cancel your order.

 

  • Q: How do I track my order?
  • A: If you have chosen a tracked delivery method your shipment e-mail will include a tracking number which you can follow at www.royalmail.com/track-your-item

 

  • Q: I don’t want my order any more can I return it?
  • A: If you have changed your mind and want to return your order please send it, unopened with a covering letter to: 
    Crazylenses, 
    Yarborough Terrace,
    Doncaster,
    South Yorkshire,
    DN5 9SL ,
     
    Once received we will arrange a refund or exchange as requested. Please note we do not refund return postage.

 

  • Q: Do you offer lenses that are specific to my prescription?
  • A: Unfortunately this is not something we currently offer, please keep checking our website as it is something we may do in the future.

 

  • Q: I have never worn contact lenses before, should I be worried?
  • A: There is absolutely no reason to be worried about wearing our lenses, each pair is provide with a full instruction guide covering how to insert and remove them. If you have any concerns or queries our dedicated customer services team will be happy to answer any questions.

 

  • Q: How do I use an offer code?
  • A: 1. Add products to your basket. 
    2. In the top right hand corner click 'View Basket' 
    3. Amend the quantities of the items you want if appropriate. (For 3 for 2 offer ensure that there are 3 items in your basket). 
    4. Enter the offer code ........ in the box in the top right hand corner and click apply coupon. 
    5. Continue to checkout.