first time buying color contacts?
Read our blog post on a
Beginner's Guide To Colored Contacts
READ OUR BLOG
We are a UK based company, these terms and conditions shall be construed and enforced solely in accordance with the laws of the United Kingdom.
CrazyLenses are committed to ensuring that your information is safe and secure. In order to prevent unauthorised access or disclosure we have put in place electronic, physical and managerial processes and procedures to safeguard and secure the information we collect online.
At CrazyLenses we use PayPal which is a secure online credit card and debit card payment solutions for thousands of online businesses. We understand that despite the insurance credit card companies provide and the high levels of encryption we use, for some, giving their credit card details over the Internet is still something they are not comfortable with and we welcome telephone orders which can be paid for in a number of ways including: cheques, bank transfers and postal orders. Security at CrazyLenses is paramount, therefore we periodically review accounts to ensure a secure environment for our buyers, and this means that we will carry out routine security checks to verify that the account details you have supplied to ensure they are valid. If we are unable to verify some of your account information, this may result in further identification checks being requested to help with the verification of your account details. This may result in your order being held pending the security checks the day before your specified delivery date.
Once we have successfully taken payment from your credit card you should receive confirmation of your transaction by email.
If during the process of charging your credit card we were unable to obtain an authorisation code, you should receive an email note informing you of this. This may be for a number of reasons, please check your payment details carefully to ensure they are correct.
You may request details of personal information which we hold about you under the Data Protection Act 1998 for a small fee. If you would like a copy of the information held on you please contact our Customer Service Team at CrazyLenses at the address on our contact page. If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible and we will immediately correct any information found to be incorrect.
We know that you will be pleased with your purchases from CrazyLenses however, there may be occasions when you will need to return items to us.
If any items were damaged in transit please contact us to report the damage within 10 working days. If the items are clearly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back in our warehouse, we will issue a replacement or full refund via your original payment method and reimburse any reasonable return carriage costs.
If your items are faulty on arrival, you have 10 working days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Upon receipt we will verify the fault and issue a replacement or full refund via your original payment method and reimburse any reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you. In this instance you will be liable for the return carriage.
We endeavour to please our customers however, if you are not satisfied with your purchase it must be returned to us within 7 working days in an un-used and re-saleable condition. The Distance Selling Regulations clearly state that items such as cosmetics by reason of their nature cannot be returned unless the product is still sealed (unused), faulty, damaged or the order has been supplied incorrect.